QHC
Customer Service Representative
Join Our Team
Job Description
We are looking for a highly motivated and customer-focused Customer Service Representative (CSR) to join our growing team. The CSR will serve as the first point of contact for customers, handling inquiries, resolving complaints, processing orders, and providing accurate information about our products and services. You will play a key role in ensuring customer satisfaction and maintaining a positive brand image. The ideal candidate must be an excellent communicator, problem-solver, and team player who can remain calm under pressure and deliver exceptional service across all communication channels including phone, email, and live chat. This role requires professionalism, attention to detail, and a passion for helping people.
Requirements
- Bachelor’s degree in Business, Marketing, or a related field
- Prior 1-2 year experience in customer service or a client-facing role preferred
- Excellent verbal and written communication skills
- Strong problem-solving abilities and conflict resolution skills
- Ability to multitask and manage time effectively
- Familiarity with CRM systems is a plus
- Positive attitude, patience, and empathy
- Fluent in English and Urdu
- Willingness to work in shifts, including weekends if needed