At QHC, we prioritize your satisfaction and strive to deliver products of impeccable quality. However, if you receive a damaged item or an incorrect order, we’ve got you covered with our hassle-free refund policy.

Notification Process

Should you encounter any issues with your order, promptly notify us within 3 days of receiving the product. You can reach out to our customer support team via email, phone, or through our website’s contact form. We’re here to assist you every step of the way.

Return Procedure

Upon notifying us, we will guide you through the return or exchange process. Please ensure the product is securely packed, utilizing either the original packaging or a similar quality packaging to prevent any further damage during transit.

Correct Address Labeling

To avoid any delays or mishaps, kindly ensure that the package bears the correct address label. Double-check the address before dispatching the item back to us to ensure a smooth return process.

Processing Time

Once we receive the returned item, please allow us 5 business days to process your refund or exchange. Please note that weekends and public holidays are exempted from the processing time.

Free Return Shipping

We understand the inconvenience of receiving a damaged product, which is why we offer free return shipping for damaged or incorrect items. Simply follow our instructions for returning the product, and we’ll take care of the shipping costs.

At QHC, your satisfaction is our utmost priority. Rest assured, we’re committed to resolving any issues swiftly and efficiently, ensuring you continue to experience the best of our skincare products and services. Thank you for choosing QHC (Quality Health Care).